Adding Customers

1. Go to Customer list and select Add Customer 
2. Enter required fields.
3. If the customer does not have an existing Illinois workNet account, an account will be created.

Detail Instructions: Add Customer

Completing the Application

1. Complete demographic contact information
2. Automatic eligibility check

Detail Instructions: Complete JTED Application

Send application link to customers video

Intake and Referrals

1. Complete/update application
2. Enter enrollment status
3. Complete screening for services
4. Make referrals as needed
5. Provide customer with information on how to access their career plan

Detail Instructions: Complete JTED Intake & Referrals

Career Plan and Services

1. Add goals
2. Enter services
3. Update as needed

Detail Instructions: Create Career Plan

Service Cost Report

• Search by customer(s)
• Search by service(s) and service type(s)
• Edit and update costs
• Export report of costs for customers based on search criteria

Detail Instructions: Service Cost Report

Program Completion/Follow-Up

• Add/edit Completion Status for customers
• Add employment, post-secondary, or apprenticeship
• Add post-exit case notes

Detail Instructions: Program Completion/Follow-Up